SHIPPING AND RETURNS

DELIVERY TIMEFRAME

ORDERS ARE PROCESSED WITHIN 1 to 5 BUSINESS DAYS.

'FREE, JUST PAY SHIPPING' = 10 to 25 BUSINESS DAYS FROM DISPATCH DATE.

'THE X CARTEL MERCH' = 10 to 25 BUSINESS DAYS FROM DISPATCH DATE.

FOR ALL OTHER PRODUCTS = DELIVERY TIMES ARE SET BY OUR AFFILIATES, PLEASE SEE THEIR SITE FOR MORE DETAILS.

DELIVERY COST

'THE X CARTEL MERCH' = COMPLIMENTARY DELIVERY.

'FREE, JUST PAY SHIPPING’ = VARIABLE, BASED ON LOCATION AND WEIGHT. PROCEED THROUGH THE CHECKOUT TO SEE SHIPPING CALCULATION. 

FOR ALL OTHER PRODUCTS = DELIVERY COSTS ARE SET BY OUR AFFILIATES, SEE THEIR SITE FOR MORE DETAILS.

WHERE PARCELS ARE RETURNED TO TXC WAREHOUSE DUE TO INCORRECT OR INCOMPLETE ADDRESSES BEING SUPPLIED, REDELIVERY CHARGES WILL NEED TO BE COLLECTED BEFORE DISPATCHING AGAIN.

INTERNATIONAL TAXES AND DUTIES

PLEASE NOTE, TAXES AND IMPORT DUTIES MAY BE APPLIED TO INTERNATIONAL DELIVERIES. RECIPIENTS ARE LIABLE FOR THE TAXES, IMPORT DUTIES & CUSTOMS FEES ASSOCIATED WITH THE DELIVERY COUNTRY NOMINATED.

RETURNS AND REFUNDS POLICY - 'THE X CARTEL MERCH' ONLY

CHANGE OF MIND

PLEASE NOTE THAT UNDER NO CIRCUMSTANCES WILL CUSTOMISED PRODUCTS BE ACCEPTED FOR RETURN DUE TO CHANGE OF MIND.

IF YOU CHANGE YOUR MIND YOU’RE WELCOME TO RETURN YOUR PURCHASE WITHIN 10 BUSINESS DAYS OF DELIVERY OR THE DATE OF YOUR PURCHASE ONLINE. ITEMS MUST BE RETURNED TO US UNUSED WITH ALL TAGS, DESIGNER LABELS STILL ATTACHED & STILL IN ORIGINAL PACKAGING. RETURN SHIPPING DUE TO CHANGE OF MIND WILL BE AT YOUR OWN EXPENSE. RETURNS THAT DO NOT MEET OUR POLICY WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO YOU.

THE GOODS ARE YOUR RESPONSIBILITY UNTIL THEY REACH THE X CARTEL, SO PLEASE MAKE SURE IT’S PACKAGED PROPERLY AND CANNOT GET DAMAGED IN TRANSIT. WE ADVISE YOU USE A POSTAL SERVICE THAT INSURES THE VALUE OF THE ITEM YOU ARE RETURNING TO AND THAT YOU OBTAIN PROOF OF POSTAGE. SIGNATURE ON DELIVERY TO THE X CARTEL IS REQUIRED. PLEASE EMAIL HELLO@THEXCARTEL.COM WITH YOUR ORDER NUMBER AND NOTIFY US OF YOUR INTENTION TO RETURN DUE TO CHANGE OF MIND.

RETURNS AND REFUNDS POLICY - 'FREE, JUST PAY SHIPPING'

FOR FREE, JUST PAY SHIPPING PRODUCTS, PLEASE NOTE THAT UNDER NO CIRCUMSTANCES WILL THESE PRODUCTS BE ACCEPTED FOR RETURN DUE TO CHANGE OF MIND.

THE X CARTEL CANNOT PROVIDE REFUNDS FOR SHIPPING OF THESE ORDERS. PARCELS ARE SENT VIA INTERNATIONAL POSTAL SERVICES, ONCE PARCEL HAS BEEN CONFIRMED DELIVERED BY YOUR LOCAL POSTAL SERVICE, CLAIMS FOR MISSING PARCELS WILL NOT BE ACCEPTED.  

PRODUCT COLOURS

WE HAVE MADE EVERY EFFORT TO DISPLAY THE COLOURS OF OUR PRODUCTS THAT APPEAR ON AS ACCURATELY AS POSSIBLE.

HOWEVER, AS COMPUTER MONITORS, TABLETS AND MOBILE DEVICES VARY, WE CANNOT GUARANTEE THAT YOUR MONITORS DISPLAY OF COLOUR WILL BE COMPLETELY ACCURATE.

FAULTY PRODUCTS

IF YOUR PRODUCT IS FAULTY OR DAMAGED IN TRANSIT THE X CARTEL WILL REPAIR OR REPLACE YOUR PRODUCT AS NECESSARY, FREE OF CHARGE. ITEMS THAT ARE DAMAGED AS A RESULT OF NORMAL WEAR AND TEAR ARE NOT CONSIDERED TO BE FAULTY. PLEASE EMAIL HELLO@THEXCARTEL.COM WITH YOUR ORDER NUMBER AND PHOTOGRAPHS OF THE FAULTY PRODUCT.

ONCE APPROVED:

PLEASE EMAIL A COPY OF YOUR POSTAGE COSTS, ALONG WITH BANK ACCOUNT DETAILS OR PAYPAL ACCOUNT DETAILS AND WE WILL TRANSFER THE SHIPPING COSTS TO YOUR ACCOUNT.

REFUNDS WILL BE SOLELY AT THE DISCRETION OF THE X CARTEL.

RECEIVING A REFUND

YOU WILL HAVE YOUR REFUND CREDITED TO THE ORIGINAL PAYMENT & PURCHASE METHOD.

PLEASE NOTE THAT REFUNDS CAN TAKE UP TO 10 WORKING DAYS TO SHOW ON YOUR ACCOUNT DUE TO VARYING PROCESSING TIMES BETWEEN PAYMENT PROVIDERS.

RETURNS AND REFUNDS POLICY - AFFILIATES

PLEASE CHECK OUR AFFILIATES SITE FOR RETURNS AND REFUNDS POLICY.